Frequently Asked Questions
Windy City Delivery's mission is to provide our customers with the most professional, fast, dependable, and technologically advanced delivery service in Casper and its surrounding areas. Our goal is to develop great relationships with our customers and provide them with the highest level of service.
If I have a problem ordering how can I reach you
You can reach us by multiple platforms. Our dispatcher is live and local and you have the ability to Chat right from our Website or Order App, You can also messege us on Facebook Messenger or you can give us a call at 307-215-3334. We monitor all platforms during regular business hours
Windy City Delivery Policy, Please Read
Windy City Delivery is NOT affiliated with any of the restaurants in any way. By ordering online from Windy City Delivery you are agreeing to our terms conditions authorize WIndy City Delivery to pay for, collect, and deliver your order to you and you agree to reimburse Windy City Delivery for the total cost of your order and any additional cost that may occur. We will text or call you if prices change and/or items are dropped from the menu. We provide a delivery service only, acting as your concierge or pick up agent. We are not responsible for mistakes made by the restaurant or quality preparation of your food. We will do our best to make sure your order is correct. Our drivers do review your order with the restaurant, but they are not allowed to open your containers or go through your food. We transport your order in our insulated delivery bags to preserve freshness and ensure food is kept as warm/cold as possible during delivery. But, please note that even with our equipment we cannot guarantee that your food will be the same quality or temperature as if you were dining in the restaurant. Please remember, it is take-out food. *Also please note that during our peak lunch dinner rush, we may exceed expected delivery times. If this happens, one of our dispatachers will contact you to inform you of the delay in delivery. Thank You and Happy Ordering!
Do you have an app for my phone?
We have both an Android app and Iphone app. You can find them in the Iphone App Store and Google Play Store. Just search for Windy City Delivery!
Are you truly local?
We are absolutely locally owned and operated and all money stays local as well!
How are your delivery fees calculated?
Our fees are distance based from the restaurant. While other delivery companies show a low delivery fee to entice an order. They will then add a mileage fee or fuel surchage to the order as well. We don't do that our delivery fee is our fee.
Who recieves the tip that I pay at checkout?
100% of the tips paid at checkout go to the driver who delivers your order. It is essential for their livelyhood as they are paid the delivery fee and tips.
Do you tip the restaurant?
Depending on the partnership agreement we have with the restauarant we do tip them. We are the only delivery service that has programs to tip the restaurant staff.
Will you deliver a birthday present across town for me?
Yes! Do tons of General Delivery for business to business customers and residential customers! We will deliver presents, flowers, paperwork, groceries, parts etc... Whatever you need feel free to call us at 307-215-3334 and we will give you the scoop!
Do you deliver Alcohol?
Not just yet, but we are working on it as we speak!
Whsere do you delivery to?
We delivery to Casper, Mills, Bar Nunn Evansville and More. If you have questions if we deliver to your area you can reach out to our dispatch and we will tell you if we deliver to your area. You may be siurprised just where we delivere to.
Can I drive for you?
If you are 18 and have a clean driving record feel free to go to our become a driver section and fill out a short application
I own a local restaurant, how can I use your delivery service?
All you have to do is go to our Partner with us page and fill out a short application and we will get back with you asap! Or feel free to call us at 307-215-3334
How does Walmart Pickup and Delivery work
Walmart Pickup and Delivery works like this, Yuo go to walmart.com and place your order and request a pickup time. Then go to our Walmart Pickup page and tell us your informatiuon and pickup time plus the order number and we will do the rest, If you have any questions feel free to call us at 307-215-3334